Cancellation & Refund Policy

This policy covers paid subscriptions to AiESphere (the Momentum and Overdrive plans) and one-time credit top-ups. The Starter plan is free and requires no payment.

All amounts are billed in Indian Rupees (INR). Plan prices are shown exclusive of tax; 18% GST is added at checkout, and every payment generates a GST-compliant tax invoice you can download from Billing → Invoices.

Paid plans are available on monthly, quarterly, or annual billing cycles. You choose the cycle at checkout. The price and included limits for your cycle are shown before you pay.

Access to a plan’s features is granted immediately once your first payment is captured, and continues for the billing period you paid for.

Paid plans renew automatically at the end of each billing cycle so your access is not interrupted. You authorise this recurring payment once, through a secure mandate on your card (RBI e-mandate) or UPI (UPI AutoPay), processed by our payment partner Razorpay.

Each renewal charges the same amount (inclusive of GST) for the same cycle, until you cancel. In line with RBI rules, you receive a pre-debit notification at least 24 hours before each auto-renewal charge.

We do not store your card or UPI details — they are held securely by Razorpay.

You can cancel (turn off auto-renewal) at any time from Billing → Details in your account, or by emailing us at [email protected]. There is no lock-in and no cancellation fee.

When you cancel, you keep full access to your plan until the end of the billing period you have already paid for. No further charges are made after that, and the plan does not renew.

Cancelling does not trigger a refund of the current period, because access for that period has already been provided (see Refunds below).

Subscription payments are generally non-refundable once the billing period has begun, as the service is delivered immediately and continuously for that period. We do not provide pro-rata refunds for unused time in a period you have cancelled.

We will, however, issue a refund in the following cases: (a) a duplicate or accidental charge; (b) a charge taken after you had validly cancelled; (c) a genuine failure of the service that we are unable to resolve; or (d) where a refund is required by applicable law.

Approved refunds are made to your original payment method within 5–7 business days (your bank may take additional time to reflect it), and we issue a credit note against the original tax invoice.

To request a refund, email [email protected] from your registered email with your invoice number and the reason. We aim to respond within 3 business days.

Credits are an optional prepaid top-up (1 credit = ₹1 of usage) used to continue metered features after a plan’s included limit is reached. Credits never expire and can be spent across any eligible feature.

Purchased credits are non-refundable and cannot be exchanged for cash, except where required by law. Unused credits remain in your wallet and do not lapse.

If an auto-renewal payment fails, we allow a short grace period during which your access continues while Razorpay retries the charge. If payment still cannot be collected, the plan lapses and access reverts to the free Starter plan. You can re-subscribe at any time.

If you believe you were charged in error, please contact us first at [email protected] — we can usually resolve it faster than a bank dispute. Initiating a chargeback for a legitimately delivered service may result in suspension of your account pending resolution.

We may update this policy from time to time. Material changes will be posted on this page with a new “last updated” date, and continued use of paid features after a change constitutes acceptance of the updated policy.

For any billing, cancellation, or refund question, contact us at [email protected]. AiESphere is operated by TECHPRAPT PRIVATE LIMITED, DLF Newtown, Akshayanagar, Bengaluru 560068, Karnataka, India. CIN U62099KA2026PTC221135. GSTIN 29AANCT1635Q1ZI. Telephone +91-80-48533161.